Support
Help & feedback
The fastest way to reach us is email. We read every message and reply within 2 business days.
Email us
support@nuetrilens.com - general questions, account help.
Report a bug
Include device, OS version, and a screenshot if you can.
Suggest a feature
Tell us what would make NuetriLens better for you.
FAQ
Privacy, accuracy, premium, iOS - the common questions.
Common issues
Scan stuck on "Analyzing…"
Usually a temporary network issue. Pull-to-refresh on the result screen, or try a sharper photo. If it persists, restart the app.
The AI got my food wrong
Tap the flag icon on the scan result screen and tell us what it actually was. Your corrections improve the model.
My step count is stuck at 0
Make sure NuetriLens has the "Physical activity" permission: Settings → Apps → NuetriLens → Permissions → Physical activity → Allow. Then restart the app.
I'm on the wrong plan / payment didn't go through
Email us with your order ID (from the Cashfree confirmation page) and we'll sort it within 24 hours.
Delete my account
In the app: Profile → bottom of the page → Sign out → Delete account. We retain financial records for legal compliance but everything else is purged within 30 days.